Legal
Privacy Policy
Last updated 23 September 2026
The short version
This policy explains what personal information Emily Goan (sole trader, trading as “Emily Goan”, based in Argyll, Scotland) collects through this website, why, and what your rights are. If you have any questions, get in touch at hello@emilygoan.scot.
For the purposes of UK data protection law, Emily Goan is the “data controller” for the personal information described below. The trading address is 6 Braeside Terrace, North Campbell Road, Innellan, PA23 7RQ.
Information you give us
We only collect what we need to run the business and respond to you. Depending on how you use the site, this may include:
Contact form & email
Your name, email address, and whatever you tell us in your message, when you get in touch about lessons, live music bookings, workshops or pottery.
Newsletter
Your email address, if you tick the box to sign up. It is never ticked for you, and signing up is never a condition of anything else. You can unsubscribe from any email we send.
Class bookings
Your name, email, phone and billing address, and for each place booked: the child’s name and date of birth, who will be with them at the class, an emergency contact name and number, anything you tell us about medical or additional needs, and your answer about photographs. There is more on this below.
Shop orders
Your name, delivery address, email and order details, so an order can be sent to you.
Information collected automatically
Like most websites, our hosting and WordPress software automatically log some technical information (such as IP address and browser type) for security and to keep the site running. At the time of writing, this site does not run any analytics or advertising trackers. See our Cookie Policy for the current detail, which we will update if that changes.
How we use it
We use your information to:
- Reply to your enquiries and arrange lessons, bookings or workshops
- Take class bookings, and run the class safely on the day
- Process and deliver shop orders
- Send newsletter updates, only if you have asked to receive them
- Keep basic records for accounting and legal purposes
- Keep the website secure and working properly
Under UK GDPR our legal grounds are: performing a contract with you (taking and running a booking, and fulfilling an order); your consent (the newsletter, and photographs); our legitimate interests (replying to enquiries, keeping the site secure, keeping records); and our legal obligations (tax records). Where we rely on consent you can withdraw it at any time, and doing so never affects your booking.
Who we share it with
We do not sell or rent your personal information. We only share it with the small number of services that help run the site and business, for example:
Hosting & email
Our website host and email provider process data on our behalf so we can run the site and reply to you.
Payments
Card payments are handled by WooPayments, which is operated by Stripe. Your card details go to them directly and are never seen or stored by us or by this website. We receive only the fact that a payment succeeded, and the billing name and address that came with it.
Legal requirements
We may share information if required to by law, for example to comply with a court order or tax authority.
Your child’s details
Booking a place asks for more than an order normally would, because Emily has to run the class safely and know who is in the room. Here is exactly what each piece is for.
Name, date of birth and age
So Emily knows who is coming and which class they belong in. The age shown on the booking is worked out from the date of birth, so you are not asked for it twice.
Medical or additional needs
Entirely optional, and only what you choose to tell us. Information about health is treated as a special category under UK GDPR, so we ask for it on the basis of your explicit consent, use it only to keep your child safe and comfortable in the class, and do not share it. It is deleted a week after the block finishes, and you can ask us to delete it sooner at any time without affecting your booking.
Photographs and video
A separate question with its own answer, never ticked for you, and never a condition of booking. Saying no, or asking to discuss it, changes nothing about your place. You can change your answer at any time by emailing us, and we will stop using any image of your child going forward.
Emergency contact
Held only so Emily can reach someone during the class. If you name a person other than yourself, please make sure they are content for us to hold their name and number for that purpose.
These details are attached to the booking, not to a mailing list, and they are never used to market anything to you.
Keeping your information
We keep contact form enquiries for as long as reasonably needed to deal with them and for a short period afterwards in case you get back in touch, then delete them. Order and invoice records are kept for as long as UK tax law requires (currently six years). Newsletter addresses are kept until you unsubscribe.
Anything you tell us about a child’s medical or additional needs is deleted a week after the last class of the block, from the booking and from the confirmation emails we hold. The rest of the booking stays, because it is part of the accounting record, but the health information does not. You can ask us to delete it sooner.
What you can ask for
Under UK GDPR, you have the right to:
- See what personal information we hold about you
- Ask us to correct anything that is inaccurate
- Ask us to delete your information
- Ask us to restrict or object to how we use it
- Ask for your information in a portable format
- Withdraw consent at any time (for example, unsubscribe from the newsletter)
To use any of these rights, email hello@emilygoan.scot. If you are unhappy with how we have handled your information, you also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ico.org.uk).
Under-18s & early years classes
Fiddle lessons and early years music classes are taught to children, but this website is not directed at children and children are not asked to use it themselves. Every booking and enquiry is made by a parent or guardian.
Where you book a class we do hold some information about your child, as set out above: their name, date of birth, and anything you have chosen to tell us about their needs. We hold it because you have given it to us as their parent or guardian, we use it only to run the class, and you can ask to see, correct or delete it at any time.
Making a complaint
About your personal information
You have the right to complain to us about the way we have handled your personal information, or your child’s. Email hello@emilygoan.scot with “Complaint” in the subject line and tell us what has happened.
- We will acknowledge your complaint within 30 days at the very latest, and in practice within a few days, because Emily answers her own email
- We will look into what happened
- We will write back and tell you the outcome, and what we have done about it
If you are not satisfied with our answer, you can take it to the Information Commissioner’s Office at ico.org.uk. You are entitled to go to the ICO without coming to us first, though it is usually quicker to start here.
About a class, a booking or an order
Same address, and the same undertaking: tell us what went wrong and we will put it right where we can. If we cannot agree, we will tell you plainly rather than leave it hanging.
Updates to this policy
We may update this policy from time to time, particularly as the shop and newsletter go live. The “last updated” date at the top of this page will always reflect the most recent version.
Questions about this policy? Email hello@emilygoan.scot.